Refund policy

FurEase Refund & Returns Policy

At FurEase, we want you to be happy with your purchase. If there is an issue with your order, please contact us at abidbakshi@gmail.com.

Damaged, defective or incorrect items

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery with:

• Your order number
• A description of the issue
• Clear photos or video showing the problem

We will assess the issue and, where appropriate, arrange a replacement, refund or other suitable remedy.

Nothing in this policy limits your rights under the Australian Consumer Law (ACL).

Change of mind

If you simply change your mind about your purchase, returns may be accepted at our discretion provided the item is unused, unopened and in its original condition.

Unless required by law, return postage for change-of-mind returns is the customer's responsibility.

Refunds

Where a refund is approved, the refund will generally be processed to the original payment method.

Processing times may vary depending on your payment provider or bank.

Contact

For returns or refund enquiries:

Email: abidbakshi@gmail.com
Store: FurEase